Refund Policy

Thank you for using our online learning platform. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds

We offer refunds under the following conditions:

• Courses purchased within the last 7 days and less than 25% of the course content has been accessed.
• Subscriptions canceled within 48 hours of the initial purchase.
• Technical issues with the content that cannot be resolved.

Non-Refundable Items

Certain purchases are non-refundable, including:

• Courses where more than 25% of the content has been accessed.
• Downloadable resources and digital content.
• Monthly or annual subscriptions after 48 hours of the initial purchase.

Refund Process

To initiate a refund, please follow these steps:

1. Contact our support team with your order number and the reason for the refund request.
2. Our team will review your request and notify you of the refund status within 5 business days.

Refund Timeframe

If your refund is approved, we will process it to your original method of payment. You will receive the credit within 5 - 7 days, depending on your card issuer's policies.

Contact Us

If you have any questions about our refund policy, please contact us at info@ivydude.com